Shipping

How long will it take for my order to arrive?

All orders are processed immediately and shipped within 0-5 working days. Please note that parcel deliverers are busier than normal during the holidays and that the delivery of your package may be delayed. After your order reaches our warehouse unfortunately, we no longer have any influence on this. From then on, keep your track & trace code carefully.

Can I track my order?

As soon as your package leaves our warehouse, you will receive an email with a link to track the shipment. During the holidays, please take into account longer delivery times due to busy parcel deliverers.

Can I change my address?

Unfortunately, our system cannot make changes to orders once they have been placed. We would therefore like to emphasize that you always check whether you have entered the correct personal information before finalizing your order. Do you have questions about this? Please contact us at Unfortunately, our system cannot make changes to orders once they have been placed. We would therefore like to emphasize that you always check whether you have entered the correct personal information before finalizing your order. Do you have questions about this? Please contact us at clothing@maddixmusic.com and have your order number and address at hand. and have your order number and address at hand.

My package has not yet been delivered, what now?

Your package may have been delayed. We advise you to keep an eye on the track & trace code. This indicates the status of your delivery. Some orders are delivered as a letterbox package, this may take a little longer because a letterbox package is not delivered on Sundays and Mondays.

Orders

Keep in mind, international shipping can be unreliable and often results in delays at customs offices. In the case that your package is held by customs for any reason, it’s your own responsibility to contact your local customs office and resolve any issue there might be.

For shipments outside of Netherlands, additional import costs will most likely be charged by your government, these fees are out of our control. Therefore we’re unable to provide support on this matter.

XTTC is not responsible for any items lost, stolen or damaged during shipping. In the case that your package has been returned to our warehouse, we will contact you immediately.