Returns & Refunds

Can I return my order?

We're not able to offer free shipping nor provide returns free of charge. We have a 14-days return policy, which means you have 14 days after receiving your item to request a return. You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted, please contact customer service at clothing@maddixmusic.com. Returns are only possible under the following conditions:

1. Returns can only be made within the stated return period of 14 days.

2. We will only process returns if they are returned in their original condition including labels & packaging. Damaged and/or used items will be refused and returned.And we do not accept returns from international orders.

3. Non-identifiable returns are stored in our warehouse for up to 1 month. The customer can report via customer service. After this period, the package will be processed through our own administration and correspondence can no longer be entered into.

1. Returns can only be made within the stated return period of 14 days.

2. We will only process returns if they are returned in their original condition including labels & packaging. Damaged and/or used items will be refused and returned. And we do not accept returns from international orders.

3. Non-identifiable returns are stored in our warehouse for up to 1 month. The customer can report via customer service. After this period, the package will be processed through our own administration and correspondence can no longer be entered into.

Is your product broken, or are you dissatisfied?

Please contact clothing@maddixmusic.com. immediately send your order number and a photo of the item in question, and we will look for a suitable solution.